Customer support
Provide customers with better process testing and sales services
Based on the global market and adhering to the service concept of "professional, timely, efficient and high-quality", Maiman Laser has established a number of professional and efficient service teams in domestic and overseas markets, like Tianjin(China Headquarter), Shenzhen(China), Suzhou(China), New Delhi(India), Mumbai(India), Surat(India), Izmit (Turkey), so as to provide customers with better process testing, sales service, after-sales support and other related services.
365 day 24-hour full-time guarantee service, to summarize, analyze and solve problems encountered by customers quickly. Through regular theoretical and practical training services, customers can master the ability to troubleshoot and repair basic product failures, and quickly meet the needs of users. At the same time, we focus on strengthening overseas service layout, optimize regional layout, improve service capabilities, and build a global service system through cooperation with local distributors and establishment of service sites independently.
Professional product and technical consulting
Maiman Laser application engineers have an average of more than 5 years of practical experience, which can give the best laser optimal selection and solution in the shortest time according to the customer's processing requirements.
Free sample test
We support the service of free sample testing for customers. According to different customers’ demands, we will provide videos/photos/samples of laser processing effects for customers approval free of charge, so that customers can make correct decisions.
Free demo service
For customers who are new to Maiman Laser and are interested in our laser sources, we are willing to provide a free demo for their testing, and promise:
·Free returns if customers are not satisfied with our lasers within 1 month
·Free returns within 3 months for any power attenuation problems.
Training service
We provide both online and offline training service. If our customers still have any questions about how to use the product, we have a professional service team to answer any of their questions. Through regular theoretical and practical training services, customers can master the ability to troubleshoot, and quickly meet the needs of users.
Maintenance
Though Maiman Laser’s products are maintenance-free, no need for regular commissioning due to their all-in-one structure and overcoming of power attenuation, if customers have any questions on maintenance, our service team is always ready to give response in 24 hours.
Repair and return service
However we know that some problems are unavoidable even with a extremely low probability. For any problems during operation, please contact our service team for trouble shooting asap. For lasers that need to be returned to Maiman Laser’s factory for repair, please confirm the details with our service team before returning the laser so that we can complete the repair service in the shortest time.
